Complaints Procedure

We are dedicated to providing you with a high quality service and we want to ensure that we maintain this at all times. If you feel we have not met your expectations please contact:

Roger Lewis
Deputy Chairman
Thomas Miller Specialty
90 Fenchurch Street
London, EC3M 4ST
United Kingdom
Tel: + 44 (0) 20 7204 2926
Email:
roger.lewis@thomasmiller.com

Alternatively, you may contact:

Guy Pierpoint
Chief Executive Officer
90 Fenchurch Street
London, EC3M 4ST
United Kingdom
Tel: + 44 (0) 20 7204 2743
Email:
guy.pierpoint@thomasmiller.com

If you remain dissatisfied with our response, and your insurance product is underwritten by us on behalf of Lloyd’s, complaints should be referred to the Complaints Team – Market Services, Lloyd’s, One Lime Street, London EC3M 7HA.  Telephone: +44 (0(20 7327 5693 or Email: complaints@lloyds.com

Whether you are based in the United Kingdom or elsewhere you may also be able to refer this matter to the Financial Ombudsman Service.  Their contact details are as follows:

The Financial Ombudsman Service
Exchange Tower
London E14 9SR

Help line: 0800 023 4 567 Switchboard: 020 7964 1000 For calls outside of the UK: +44 20 7964 1000

Website: www.financial-ombudsman.org.uk

Email:  complaint.info@financial-ombudsman.org.uk

Following this complaint procedure does not affect your rights to take legal action.